Grave Angels

1) All services to any UK address are inclusive of chemicals, travel, water, labour and insurance costs unless otherwise stated.

2) Whilst every effort is made to ensure that services are carried out to the highest standard and to the best of our ability, according to the condition of a grave stone or memorial, customers are requested to check the Grave on completion of service before signing invoices or work schedules, that work has been carried out to the standard and specification described. All work will photographed prior to work staring and on completion. If there is any cause for dissatisfaction, customers are asked to point out the discrepancy to the Operator, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by the company for omissions/discrepancies detected after the Operator has left the customers’ premises.

3) Grave Angels accepts no responsibility for loss or damage to property whilst in our possession.

4) Grave Angels carry out valet services all year round, on some occasions the weather prevents us from pursuing our normal duties, providing, we can be mobile due to adverse road conditions, bad weather may regrettably force us to cancel. We will contact you by phone to confirm the cancellation and to re-schedule a more suitable appointment.

5) As part of our policy to improve our services, we reserve the right to alter specifications of any services without prior notice.

6) Customers failing to keep appointments for whatever the reason will be subject to a 100% cancellation fee unless 72 hour’s notice is given.

7) Whilst the company will endeavour to comply with any quotation or estimate given, Graves in extremely poor condition may attract an extra charge.

9) Should, a licence, permit, authorisation, or permission be required, for services to be carried out at clients premises, car park or other location, it is the responsibility of the client to obtain any such licence, permission, authorisation or permit from the owner/operator of the premises, car park or other location. The client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators of any such location. If any vehicle owned or operated by Grave Angels is disabled in any way at client’s premises, car park or other location, the client will be responsible for any costs involving in releasing the vehicle, plus any loss of earnings due to delayed or cancelled appointments.

10) In the interest of safety, we will not provide services in certain areas, which may be hazardous.

11) Grave Angels reserves the right to modify its pricing schedule or any quotation without prior notice.

12) Payment for services will be made on completion of the work unless there is an approved credit account in operation. Customers without a credit account will be required to pay a 50% deposit at time of booking.

13) Payment in full for account customers within 7 days from date of invoice. Customers will provide their full name, and or company, address, telephone/fax/mobile number, email address and contact name of your accounts department.

14) Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will be subject to a surcharge of £100 per invoice outstanding. Such accounts will also be subject to any other costs involved in obtaining settlement. Wereserve the right to charge interest at 10% over base rate on overdue accounts, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, if settlement is not within our agreed credit terms. Payments returned or represented by our bankers will incur an administration charge of £25 per transaction. Where preferential discounts have been given, if payment in full is not received by the due date, these discounts will automatically be disallowed.

15) Upon request, Grave Angels will provide Gift vouchers. Payments must be received and cleared before a Gift voucher can be issued. Gift vouchers may be used as full or part payment for any of the Company's services. Any additional difference in value between Gift vouchers tendered and services supplied must be paid in full at the time of the service requested. Gift vouchers are valid for 6 months from date of issue. If the Gift vouchers, expires before any of the services is completed, no refund will be given. Gift vouchers have no monetary value and therefore no change can be given. Gift vouchers must be valid at the time of booking and presented to Grave Angels on the date of completion of service. When a booking is made for any of our services must advise if they are using a voucher for method of payment.

16) In the event of an act of God, war, invasion, act of foreign hostilities and strikes (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the company shall be relieved of liabilities incurred under any contract with the customer wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statue rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company's control.

17) These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.